Security Consulting Director

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Software Secured is a leading Penetration Testing as a Service (PTaaS) company, with a head office in beautiful Ottawa, Canada. We help software development teams get ahead of hackers, using a suite of services and products.

We are seeking a Security Operations Director to join the team and help our clients continuously ship code faster and build more secure software. As a Security Operations Director, you will be a key leader at Software Secured. You will be responsible for a multitude of technical operations and consulting services that Software Secured clients and internal teams rely on to ensure the delivery of Software Secured value to its clients.

Who you are:

  • A leader with an entrepreneurial mind, able to see opportunities for business growth take the initiative to support the sales and operations team to develop that growth.
  • You are a software and network security subject matter expert, who cares deeply about clients' security posture and improving it while balancing their business needs.
  • You are passionate about building relationships with clients and peers and recognize how essential that is to your success.
  • You are a strong communicator in verbal and written form. You can translate technical information for a non-technical audience (and vice versa) and are comfortable with presentations and public speaking.
  • You’re a leader who embraces the opportunity to build and lead a service delivery team.
  • You have a track record of successfully setting and achieving goals.

What you bring:

  • 2-5 years experience managing a team of pentesters or red team engineers
  • At least 5 years of experience in client-facing role with a track record building relationships and solving technical and business challenges.
  • Strong project management experience, client follows, and wearing multiple hats.
  • A track record of building internal engagement and champions, given this position, will not have direct reports but will need to influence behavior, process, and outcomes across multiple departments
  • Technical aptitude, with experience and interest in application development, application security, network security, cloud operations, IT security and a willingness to continuously learn

In this role, your responsibilities include the following:

  • Manage new and existing client relationships
  • Act as the first line of support with client problems or issues
  • Create new processes and improve existing ones to help onboard new clients.
  • Work with clients to find creative solutions to close software, network and cloud security gaps.
  • Act as an evangelist to help our clients improve their security posture.
  • Consult with clients on different topics such as DevSecOps, security design principles, threat modeling, cloud security principles
  • Help manage our schedule to ensure maximum flexibility while achieving maximum resource utilization.
  • Work with the team to de-escalate client problems regarding scheduling, vulnerability resolutions, and other topics.
  • Own client net promoter score by ensuring clients receive the maximum value from Software Secured, follow-ups post pentest.
  • Identify upsell and renewals opportunities and prepare the sales team by initiating a technical discussion post pentest on scope, and business needs, ensuring they receive the value that was promised.
  • Collaborate with product team to assist in getting the customer voice to new feature development

At this time, the role is only available to Canadian citizens, permanent residents, or work visa holders.

Our Core Values:

  • Passion for security: Security and privacy matters more than anything else. We prioritize it within all of our business decisions as a part of our goal to make the digital world a little safer.
  • Growth Mindset: Security is an ever-changing field. Through curiosity, constant learning (and unlearning), and humility, we can stay ahead of the curve.
  • Determination: Tough problems are something we'll never shy away from. Instead, problems are seen as an opportunity to do better, create new solutions, and innovate.
  • Integrity: Integrity drives everything we do. We are honest, straightforward, honest, and committed to doing the right thing, even when no one is watching.

We value building a diverse and inclusive working environment and we hope that folks with different backgrounds apply for our roles and add to our culture.

What we're offering:

  • 🍁 Work remotely anywhere in Canada (you're welcome to work in the Ottawa office when you'd like the option).
  • 🌍 Work remotely from anywhere in the world for up to 2 months per year.
  • 💰 Yearly profit-sharing between 8 - 15% of your salary, based on your performance.
  • 💸 Perks such as: monthly UberEats budget, annual home office stipend.
  • 🌴 3 weeks of vacation to start. Additionally, the whole company is off for the week between Christmas and the New Year.
  • 📕 You will receive two weeks per year and a budget to dedicate to training and self-development.
  • 🍼 Parental, bereavement and child loss leave.
  • 🏥 You will receive a great health benefits package (includes dental, vision, practitioners, etc.).
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